TARRA Privacy Policy
Last Modified: October 20, 2026
TARRA 9CO, LLC, a Colorado limited liability company, and its affiliates (collectively, “Company”) understands the importance of your personal privacy, and we appreciate you trusting us with your information. Our goal is to protect you and your privacy. Therefore, we have created this privacy policy (this “Policy”) so that you know how we use and disclose your personal information when you make it available to us.
This Policy discloses our practices regarding information collection and usage: on the website located at https://tarra.co/, including any subpages (the “Website”), the TARRA mobile application, and the OfficeRnD membership platform (collectively, the “Platform”); in email, text, and other electronic messages between you and the Website; or when you interact with our advertising and applications on third-party sites and services. If you are accessing the Website on behalf of an organization or company, by your continued use of the Website you represent that you have the legal authority to bind any such organization or company to this Policy.
This Policy is an integral part of the terms of use that apply generally to the access and use of the Website found at https://tarra.co/website-terms-of-use/ (the “Website Terms of Use”). By using or accessing the Website, you signify your agreement to be bound by this Policy and the Website Terms of Use. If you are dissatisfied with this Policy, your sole and exclusive remedy is to cease your access to or use of the Website, except as otherwise provided by applicable law. IF YOU DO NOT AGREE TO ABIDE BY THIS POLICY AND THE WEBSITE TERMS OF USE, YOU MAY NOT ACCESS OR OTHERWISE USE THE WEBSITE.
Key aspects of our privacy practices described in this Policy include the following explanations:
The information we collect and why we collect it;
How we use that information;
How we share information; and
The choices we offer with respect to such information.
Personally Identifiable Information That We Collect
We may ask you for, or you may voluntarily submit, personally identifiable information when you are accessing or otherwise using the Website. We do not intentionally collect sensitive personal data (such as data revealing racial or ethnic origin, religious beliefs, health information, biometric identifiers, or precise geolocation) unless we have first obtained your consent as required by applicable law. We will only require that you provide a reasonable amount of information necessary for us to address your particular issue. We gather the basic information you give us and what we learn from your visit to the Website, as explained in more detail in this Policy, and we and our affiliates and business partners use it to fulfill the purpose of your interaction with us and as otherwise described in this Policy. The personally identifiable information which you may provide to us could include, but is not limited to:
Your name;
Your contact information (including, without limitation, address, email address, and phone number);
Your social media account information;
Your IP address;
Your use of and your activity on the Website; and
Other personal information that could be used to identify you, including payment and billing information.
Changes To This Policy
We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. However, if at any time in the future we plan to use personally identifiable information in a way that materially differs from this Policy, including sharing such information with more third parties, we will post such changes here at least thirty (30) days before such changes take effect and provide you the opportunity to opt-out of such differing uses. Please check this Policy frequently for updates. Your continued use of the Website following the effective date of any changes to this Policy constitutes your acceptance of such changes.
Non-Personal or Aggregate Information That We Collect
When you access the Website, we may automatically collect non-personally identifiable information from you. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner that does not identify any one individual. We may also aggregate information collected offline, obtain non-personally identifiable information from third-party sources, and develop aggregate information by anonymizing previously collected personally identifiable information.
It is possible at times when collecting non-personally identifiable information through automatic means that we may unintentionally collect or receive personally identifiable information that is mixed in with the non-personally identifiable information. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that we have inadvertently collected your personal information, please notify us at: hello@tarra.co.
Information Usage
We will only use your personally identifiable information as described below unless you have specifically consented to another type of use, either at the time the personally identifiable information is collected from you or through some other form of consent from you or notification to you. We retain your personally identifiable information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which it will be securely deleted or de-identified:
We may share your personally identifiable information collected in connection with your use of the Website with our parent, subsidiaries, and affiliates.
We may use your personally identifiable information to respond to your inquiries or requests.
We may share your personally identifiable information to fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of the Website, we will transmit the contents of that email and your email address to the recipients.
We may use your personally identifiable information to send you emails from time to time about our products and services, but we will not provide your personally identifiable information to third parties for them to contact you directly unless otherwise permitted by this Policy or you provide your consent.
We may share your personally identifiable information with third parties (collectively, “Third Party Vendors”) to further the purpose for which you provided such information to us. We require our Third Party Vendors to protect your personally identifiable information in a manner consistent with this Policy. This sharing does not apply to text message opt-in data, which is governed by the Text Messages section below. We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personally identifiable information through the Website.
We may share activity data of your use of the Website with third parties for advertising purposes; however, we will not share personally identifiable information for this purpose.
We may disclose personally identifiable information as required by law or legal process.
We may disclose personally identifiable information to investigate suspected fraud, harassment, or other violations of any law, rule, or regulation, or the terms or policies for our products and services or our sponsors.
We may transfer your personally identifiable information in connection with the sale or merger or change of control of the Company, or the division responsible for the services with which your personally identifiable information is associated, provided that the acquiring entity agrees to handle your personally identifiable information in accordance with this Policy or provides you with notice and an opportunity to opt out.
We may share personally identifiable information you provide to us to Company personnel who use this information in providing their services to you through the Website.
Non-personally identifiable or aggregate information may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you. We commit to maintaining and using de-identified data only in a de-identified fashion and will not attempt to re-identify such data, except as permitted by law.
Cookies And Similar Technologies
“Cookies” are pieces of information that may be placed on your computer by a service for the purpose of facilitating and enhancing your communication and interaction with that service. You may refuse to accept browser cookies by activating the appropriate setting on your browser; however, if you select this setting, you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.
Pages of the Website and our e-mails may contain small electronic files known as “web beacons” (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Website, for example, to count users who have visited those pages or opened an email and for other related site statistics (for example, recording the popularity of certain site content and verifying system and server integrity). We may use cookies (and similar items such as web beacons, etc.) on the Website to customize your visit and for other purposes to make your visit more convenient or to enable us to enhance our services. We may also use and place cookies (and similar items) on your computer or mobile device from our third-party service providers, such as an advertising or analytics provider that helps us send advertisements or manage and analyze Website usage, as described more fully below. In addition, our advertisers and business partners may set cookies and similar items when you use the Website.
You may stop or restrict the placement of cookies or flush them from your browser by adjusting your web browser preferences, in which case you may still use the Website, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your computer without your knowledge. The following links may be helpful, or you can use the “Help” option in your browser:
If you would like to find out more about privacy, cookies, and their use on the internet, you may find the following links useful:
Analytics And Conversion Tracking
We may use analytics services that use cookies, JavaScript, and similar technologies to help us analyze how users use the Website. The information generated by these services about your use of the Website (including your internet protocol address (“IP Address”) or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers. Those service providers will use this information for the purpose of evaluating your and other users’ use of the Website, compiling reports for us on website activity and providing other services relating to website activity and internet usage.
We may collect information about your computer or your mobile device, including your IP Address, operating system, and browser type, for system administration and for the purpose of creating informational reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. For example, we may use cookies on our site for Google Analytics, HubSpot, Squarespace Analytics, Meta pixel, and similar analytics and advertising tools (collectively, the “Analytics Services”), and we may also use conversion tracking and/or similar services to help us understand your and other users’ use of the Website. These Analytics Services are web-based tools that help website owners understand how visitors engage with their website. Like many services, the Analytics Services use first-party cookies to track visitor interactions as is the case here, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
The Analytics Services collect information in a manner designed to not directly identify individual visitors by name. They report website trends without identifying individual visitors. You can opt out of the Analytics Services without affecting how you visit the Website. For more information about how to opt out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout. To learn about opting out of HubSpot tracking, visit https://knowledge.hubspot.com/privacy-and-consent/hubspot-cookie-policy. You may also opt out of Meta’s advertising cookies at https://www.facebook.com/help/568137493302217.
Automatically Collected Information
When you access the Website or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies. This “Automatically Collected Information” may include your IP Address, a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the Website, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Website, and other similar information. Depending on the law of your country of residence, your IP Address may legally be considered personally identifiable information.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by using the unsubscribe link in any marketing email or by emailing us at hello@tarra.co.
Promotional Offers from the Website. If you do not wish to have your email address or other contact information used by the Website to promote our own, our affiliates’, subsidiaries’, or third parties’ products or services, you can opt out by using the unsubscribe link in any marketing email or by emailing us at hello@tarra.co. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Website as a result of a product or service contract purchase, registration, product service experience, or other relationship or transactional purpose.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt out by contacting us at hello@tarra.co.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s site.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights below for more information. Colorado residents may have additional rights under the Colorado Privacy Act, including the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of targeted advertising, the sale of personal data, or profiling. To exercise these rights, please contact us at hello@tarra.co. If we deny your request, you may appeal by contacting us at hello@tarra.co with the subject line “CPA Appeal,” and we will respond within forty-five (45) days; if your appeal is denied, you may contact the Colorado Attorney General at https://coag.gov/file-complaint/. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to hello@tarra.co. However, please know we do not currently sell data triggering the statutory opt-out requirements.
Security
The security of your personally identifiable information is very important to us. When we collect your personally identifiable information online, we use reasonable efforts to protect it from unauthorized access. However, due to the inherently open nature of the internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties. In the event of a data breach affecting your personally identifiable information, we will notify you as required by applicable law.
We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. For more information on protecting your privacy, please visit www.ftc.gov/privacy.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Your Disclosures in Blogs and Other Social Media
You should be aware that personally identifiable information which you voluntarily include and transmit on the Website or that you share in an open forum such as an in-person panel or survey or on social media may be viewed and used by others without any restrictions. We are unable to control such uses of your personally identifiable information, and by using the Website or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.
Other Services
As a convenience to you, we may provide links to third-party services from within our Website. We are not responsible for the privacy practices or content of these third-party sites. When you link away from our Website, you do so at your own risk.
Protection For Children
The Website is not intended for children under 16 years of age. We do not intentionally collect personally identifiable information from children under the age of 16, and no one under the age of 16 years may provide any personal information to or on the Website. If at any time in the future we plan to collect personally identifiable information from children under 16, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) for children under 13 and other applicable law, and appropriate consent from the child’s parent or guardian will be sought where required by law. If you are under 16, do not use or provide any information on the Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at hello@tarra.co.
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights under the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), visit https://oag.ca.gov/privacy/ccpa.
We will not discriminate against you for exercising any of your rights under the CCPA, the Colorado Privacy Act, or other applicable privacy law. Unless permitted by applicable law, we will not, because of your exercise of any such rights:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to hello@tarra.co.
Communications With Company Processing Agents
By providing your contact information to us (including, without limitation, your email address, physical address, and phone number) (collectively, “Contact Information”)”), you expressly consent to receive communications from us. We may use your Contact Information to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or our business partners, provided that we will not give your Contact Information to another party to promote their products or services directly to you without your consent or as set forth in this Policy. By using the Website, you expressly consent to receive in-product communications from us. We send text messages only to individuals who have consented to receive them, as described in the Text Messages section below and the SMS Terms of Service.
Any unsolicited communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as, non-confidential and nonproprietary. Except to the extent expressly covered by this Policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any unsolicited communication you send to us, as well as any data developed using the content of such communication, without compensation and for any purpose whatsoever, including but not limited to, developing and marketing products and services using such information.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request correction of inaccurate personal information that we maintain about you. Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete, below), we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
the specific pieces of personal information we collected about you (also called a data portability request).
We do not provide a right to know or data portability disclosure for business-to-business communications where such information is exempt under applicable law.
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide goods or services that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with any applicable law or any legal obligation.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion is likely to render the research’s achievement impossible or seriously impair it, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action. We do not provide these deletion rights for B2B personal information where such information is exempt under applicable law.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by:
Emailing us at hello@tarra.co
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. You may, however, make a request to know or delete on behalf of your child. For California residents, you may only submit a request to know or delete for the same person twice within a 12-month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
Your request to know or delete must:
Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative, which may include, but shall not be limited to:
The type of information given.
Approximate dates when such personal information was requested.
Where the data was collected.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account.
Response Timing and Format
We will confirm receipt of your request to know or request to delete within ten business days. If you do not receive confirmation within the ten-day timeframe, please contact us by email at: hello@tarra.co. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We endeavor to substantively respond to a verifiable consumer request within forty-five days of its receipt. If we require more time (up to another forty-five days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
No Rights of Third Parties
This Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Website.
Site Terms of Use
Use of the Website is governed by, and subject to, this Policy and the Website Terms of Use. This Policy hereby is incorporated into and made a part of the Website Terms of Use by this reference. Your use or access of the Website constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THE WEBSITE TERMS OF USE AND THIS POLICY, YOU MAY NOT ACCESS OR OTHERWISE USE THE WEBSITE.
Servers
Our servers are maintained in the United States. By using the Website, you freely and specifically give us your consent to export your personally identifiable information to the United States and to store and use it in the United States as specified in this Policy. You understand that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States.
Text Messages
If you provide your mobile phone number and consent to receive text messages from us, we collect your phone number, your consent, and records of the messages we send and your responses (such as STOP or HELP requests). We use this information only for the purpose you authorized at the time you consented, such as tour and booking reminders or marketing messages, and to honor your opt-out requests. Notwithstanding any other statement in this Policy, your mobile phone number will not be shared with third parties or affiliates for their marketing or promotional purposes, and we will not share your opt-in consent to receive text messages from us with any third parties for any purpose other than the individual and specific purpose to which you consented, except with the text messaging platform providers, aggregators, and carriers that deliver our messages on our behalf. For program details, including message frequency, fees, and how to opt out or get help, please see our SMS Terms of Service [insert link].
Contact
For questions or concerns relating to privacy, you can contact us at:
Email: hello@tarra.co
Postal Address:
TARRA 9CO, LLC
865 Albion Street, Suite 250
Denver, CO 80220
If you need to access this Policy in an alternative format due to having a disability, please contact hello@tarra.co.